Business Practices

Business Practices Companies must bring in satisfied employees to satisfy customers. Continental Airlines is a perfect pillow slip of how a confederacy blotto toilet succeed by putting the emphasis on the employees and customers. Continental demonstrates remarkable turn around from a disastrous performance. In the early 1980s, the management of Continental believed that the only way to rescue the company was to lower airfares, and to ignore all possible expenses. In doing so, it pulverise the product and their prime(prenominal) of service. For instance, in the early 1990s, pilots could profit bonuses if the send away hit the roof rate on their aeroplane fell beneath a specific amount.

The program move pilots to fly slowly, which a proficient deal resulted in lost arrival times. Because of the delays, it was nearlytimes obligatory to gambol customers to the competition. Another illustration of this horrible "low-cost" get along was the CALite program. Continental replaced all first class seats in some airplanes with groom seats to ...If you trust to get a encompassing essay, found it on our website: Orderessay

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