Dunkin Donuts
Performance Management Analysis
Executive Summary
Performance Management strategy foc use of goods and servicess on what is involved in managing the organization. It is a natural process of management, non a corpse or a technique. (Fowler, 1990). It is also just about managing within the context of the business (its internal and external environment). This entrust affect how writ of execution operates. (Michael Armstrong, 2004).
This paper leave alone analyze Dunkin Donuts performance management strategy. Dunkin Donuts is one of the largest chains cocoas and sunbaked goods in the world. The company has been in operation since 1950 and serves to a greater extent than 3 million customers daily. Its stores offer online order placement services and privilege options. The companys stores provide a selection of cookies, bagels and sandwiches. Dunkin Donuts also sells?52 varieties of donuts and more than a dozen coffee beverages. At the end of 2008 there were over 8,800 stores, including 6,395 franchised restaurants in 34 United States and nearly 30 countries through and throughout the world. In 2008 its sales revenue was approximately $5.5 billion.
The company uses performance management to manage employees performance and make pay decisions but, just like most of the companies, Dunkin Donuts doesnt use performance management to help manage talent through identifying training needs and developing leadership talent. The company is not able to provide pay, rewards and development activities that differentiate excellent, average, and poor performers.
The focus of this paper is to provide a strategic and integrated approach to delivering sustained success to the organization by improving the performance of people who work in it and by developing capabilities of teams and individual contributors using the performance management approach.
Organization exposition and Strategy
Dunkin Donuts is a global retailer of coffee and bakery products. The company is 99 per cent franchised and has used the franchised system as a route...
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